Privacy Policy

Last Updated Date: 20th October,2025
Scope of Application: This Privacy Policy applies to the independent website (URL:https://retoxsimracing.com , hereinafter referred to as the "Website") and related services (including product purchases, order inquiries, customer consultations, etc., collectively referred to as the "Services") operated by [Shenzhen Jiaruituo Trading Co., Ltd."] (hereinafter referred to as "we", "us").
Core Statement: We respect and protect the security of your personal information and will collect, use, store, and disclose your personal information in strict accordance with this Policy. By accessing or using this Website and the Services, you are deemed to have fully understood and agreed to all the contents of this Policy. If you do not agree, please stop using this Website and the Services immediately.

I. Explanation of Policy Changes

We may revise this Privacy Policy due to business adjustments, updates to laws and regulations, and other reasons. After the revision, we will publish the updated version in a prominent position on the Website (such as the bottom of the homepage) and update the "Last Updated Date". If the revised content involves your core rights, we will additionally notify you through Website pop-ups, emails, and other means. The revised Policy shall take effect from the date of publication, and your continued use of the Services shall be deemed acceptance of the revised Policy.

II. Personal Information We Collect

We only collect personal information that is necessary for providing the Services. The specific categories and scenarios are as follows:

1. Information Actively Provided by You

  • Basic Identity and Contact Information: When you register an account, place an order, apply for after-sales service, or contact customer service, we may collect your name, mobile phone number, email address, shipping address (including province/city/district, detailed address, postal code), and ID card number (only used for legal scenarios such as cross-border customs clearance and real-name authentication).
  • Order and Payment Information: When you place an order, we will collect the order number, product name/specifications/quantity, payment amount, payment method, the last 4 digits of your bank card number (only used for verifying payment information, and the complete card number will not be stored), and billing address (if required).
  • Account Information: The username, password (which will be stored in encrypted form), and security question and answer (if required) you set when registering an account.
  • Feedback and Communication Information: The consultation content, complaints/suggestions, review content, etc. you provide through customer service forms, emails, online chats, and other methods.

2. Information Automatically Collected by Us

  • Device and Access Information: When you visit the Website, we will collect your device model, operating system version, browser type, IP address, access time, visited pages, stay duration, click records, and network operator information through technologies such as Cookies and logs.
  • Usage Behavior Information: Your product browsing history, products added to the shopping cart/favorites, search keywords, order cancellation/modification records, etc.

3. Information Obtained from Third Parties

  • If you complete the payment through a third-party platform (such as PayPal, credit card payment institutions), we will obtain your payment confirmation information (such as payment status, transaction number) from the payment service provider to verify the validity of the order;
  • If you log in quickly through a social media account (such as Facebook, Google), we will obtain your public information such as nickname and avatar from the authorized platform (the specific information shall be subject to the display on the authorization page).

III. Purposes of Using Personal Information

We only use the collected personal information for the following legitimate purposes and in accordance with the principle of "minimum necessity":
  1. Providing Core Services: Processing your orders (including confirming orders, arranging shipments, and cross-border customs clearance), completing payment settlements, sending logistics notifications (such as shipment SMS/emails), and handling return and exchange applications;
  1. Account Management: Creating and maintaining your account, verifying your identity (such as preventing account theft), and providing you with account functions such as order inquiries and historical record checks;
  1. Customer Support: Responding to your consultations, complaints, or suggestions, and solving problems during the service process (such as following up on abnormal logistics);
  1. Marketing and Optimization: Sending you personalized product recommendations and promotional activity notifications (such as discount emails, which you can unsubscribe from at any time); analyzing user behavior to improve Website functions, optimize page experience, and adjust product categories;
  1. Security and Compliance: Detecting and preventing illegal and irregular activities such as fraud, theft, and malicious attacks; complying with the laws and regulations of China and the countries/regions where the products are destined (such as cross-border e-commerce customs clearance requirements and data protection laws).

IV. Disclosure and Sharing of Personal Information

We will not arbitrarily disclose your personal information to third parties, and will only share it in accordance with the law under the following scenarios:
  1. Service Partners: To fulfill the necessary services, we will share the necessary information with partners and require them to fulfill their confidentiality obligations:
  • Logistics service providers: Such as courier companies (obtaining your name, shipping address, and phone number to complete the delivery);
  • Payment service providers: Such as banks and third-party payment platforms (obtaining your payment-related information to complete the settlement);
  • Customs clearance service providers: For cross-border orders, sharing your name and ID card number (only used for customs clearance, not for other purposes);
  • Technical service providers: Such as Website operation and maintenance and data analysis companies (only obtaining anonymized usage data that cannot identify individuals).
  1. Legal Requirements: When receiving legitimate requests (such as subpoenas, search warrants) from government agencies (such as China Customs, market supervision departments, or regulatory authorities in the countries/regions where the products are destined), we will disclose the necessary information as required;
  1. Business Transactions: In the event of business changes such as company mergers, acquisitions, and asset transfers, your personal information may be transferred as part of the assets. We will notify you in advance through Website announcements, emails, and other means, and require the transferee to continue to comply with this Policy;
  1. Your Consent: With your explicit authorization or consent, such as when you request us to share order information with third-party purchasing agents, gift recipients, etc.
Special Note: We will not "sell" (as defined in China's Personal Information Protection Law) your personal information to any third party, nor will we share your sensitive information (such as ID card number, complete bank card number) with irrelevant third parties for marketing purposes.

V. Explanation of Cross-Border Data Transmission

As we are a Chinese seller, your personal information will be mainly stored on servers within China. If data needs to be transmitted outside China due to service requirements (such as when the product destination is overseas and information needs to be provided to local logistics/customs clearance agencies), we will strictly comply with the following requirements:
  1. Only transmit information necessary for completing the services (such as shipping address, name), and not transmit irrelevant sensitive data;
  1. Ensure that the country/region where the recipient is located has an appropriate level of data protection, or safeguard the security of your information by signing data processing agreements (including clauses of China's Standard Contract for Personal Information Outbound Transfer) and requiring the recipient to provide confidentiality commitments;
  1. Comply with China's Personal Information Protection Law and relevant regulations on outbound data transfer, and complete the statutory filing procedures if filing is required.

VI. Storage and Security of Personal Information

  1. Storage Period: We will only store your personal information for the necessary period to achieve the purposes stated in this Policy. After the expiration of the period, we will delete or anonymize it in accordance with the law:
  • Order-related information (such as name, address, payment records): Retained for 5 years from the date of order completion (in line with China's cross-border e-commerce account management requirements);
  • Account information: If you do not cancel your account, it will be stored continuously; if you cancel your account, we will delete or anonymize your account information within 15 working days (except as required by laws and regulations);
  • Automatically collected usage data (such as browsing history): Retained for 1 year, and anonymized after the expiration.
  1. Security Measures: We adopt dual technical and management measures to ensure information security:
  • Technical level: Encrypting and storing your password, using SSL protocol to ensure data transmission security, and conducting regular security inspections on servers;
  • Management level: Restricting information access permissions (only authorized employees can access necessary information), providing data security training for employees, and formulating emergency plans for data breaches.
  1. Risk Reminder: Please note that Internet transmission is not absolutely secure. If you access the Website through channels not provided by us (such as public WiFi) or disclose your account password to others, it may lead to information leakage, and we shall not be liable for this.

VII. Your Rights and Operation Methods

In accordance with China's Personal Information Protection Law and relevant regulations, you enjoy the following rights regarding your personal information, and we will provide you with free support for exercising these rights:
  1. Right of Access and Inquiry: You can log in to your account and view your basic information, order records, shipping addresses, etc. in "Personal Center - My Information";
  1. Right of Correction: If your personal information (such as shipping address, phone number) is incorrect, you can modify it directly in your account or contact customer service for assistance in correction;
  1. Right of Deletion: You can apply to delete the following information (except as required by laws and regulations):
  • Account information: Apply through "Personal Center - Account Settings - Cancel Account", or contact customer service for assistance in cancellation (cannot be restored after cancellation);
  • Non-essential information: Such as historical browsing history, which can be manually deleted in "Personal Center - Privacy Settings";
  1. Right to Withdraw Consent: You can withdraw your consent to specific functions at any time:
  • Marketing notifications: Click the "Unsubscribe" option at the bottom of the promotional email, or turn off marketing SMS/emails in "Personal Center - Message Settings";
  • Cookie usage: Disable Cookies through browser settings (disabling may affect some functions of the Website, such as being unable to save the shopping cart);
  1. Right of Complaint and Appeal: If you have objections to our information processing behavior, you can file a complaint through the contact information below, and we will reply with the handling result within 15 working days; if you are not satisfied with the handling result, you can file a complaint with the Cyberspace Administration of China or the cyberspace administration department in your location.
Methods of Exercising Rights: You can exercise the above rights through the following channels:
  • Self-service operation: Log in to your account and operate in "Personal Center - Privacy Settings";
  • Customer Service Assistance: Send an email to [Your customer service email address], or submit an application through the Website's "Online Customer Service" (please provide your account name, registered mobile phone number, and other information to facilitate us to verify your identity).

VIII. Third-Party Links and Children's Information

  1. Third-Party Links: The Website may contain links to third-party platforms (such as social media and payment platforms). The privacy policies of these links are formulated by third parties, and we shall not be liable for them. Before visiting a third-party platform, please carefully read its privacy policy;
  1. Children's Information: Our Services are not intended for children under the age of 14, and we will not intentionally collect personal information of children. If you are the guardian of a child and find that the child has provided personal information by mistake, please contact us immediately, and we will delete the relevant information after verification.

IX. Contact Information

If you have any questions about this Privacy Policy, or need to exercise your rights regarding personal information or provide complaint feedback, please contact us through the following methods:
  • Company Name: Shenzhen Jiaruituo Trading Co., Ltd.
  • Contact Address: Room 204, Huitingju Huitengge, No. 5005 Baoan Avenue, Sanwei Community, Hangcheng Subdistrict, Baoan District
  • Customer Service Email: info@retoxsimracing.com                                            Customer Service Phone/Whatsapp:  +86-19928748941
  • Working Hours:  Monday to Friday 9:00-22:00 (Beijing Time)